Privacy Policy

1. What is Personal Data?
Personal data refers to any information relating to an identified or identifiable person — such as your name, address, phone number, or email address.

Special category data may include sensitive information such as health status, racial origin, religious beliefs, or union membership. We only collect this data with your explicit consent.

2. What Personal Data We Collect

2.1 General Information

We collect your personal data when you:

Contact us via phone, email, or website forms

Request a quote or service

Submit feedback or complete surveys

Engage with us as a client, contractor, or supplier

Data collected may include:

Name, address, phone number, and email

Details of your property or damage-related needs

Identification details (if applicable)

2.2 Legal and Compliance Purposes
We may also collect personal data to comply with legal, regulatory, insurance, or health and safety requirements.

3. If You Choose Not to Provide Data
Providing your personal data is voluntary. However, we may be unable to deliver services or respond effectively if essential information is withheld.

4. How We Collect Data
We collect data:

Directly from you
Through our website, email, or telephone communication
From third-party referrals, insurers, or service providers (with your consent)
Any unsolicited or irrelevant data we receive will be securely deleted or anonymised unless required by

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5. Cookies
Our website uses cookies to enhance your experience and collect anonymous analytics data.

Types of Cookies:
Essential Cookies: Enable core functionality

Performance Cookies: Track usage to improve services

Analytics Cookies: Used via tools like Google Analytics

You can manage or disable cookies through your browser settings. Visit www.allaboutcookies.org for more guidance.

We use Google Analytics, which may store anonymous data such as your visit time, pages viewed, and referring website. Learn more at: Google Analytics Privacy Overview

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6. How We Use Your Data

• We process your data for the following purposes:

• To provide and manage services

• To comply with legal obligations

• To improve customer experience and service quality

• With your consent, for marketing and communication

• We will never sell your data or use it for purposes beyond this policy without your consent.​

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7. Who We Share Your Data With
We may share your data with:

Subcontractors and engineers engaged in service delivery

IT and administrative support providers

Legal, financial, and regulatory authorities (if required)

Insurers or authorised third parties you instruct us to work with

All third parties must comply with our confidentiality and data protection requirements.

 

8. International Data Transfers
We do not routinely transfer your data outside the UK or EEA. If required, transfers will be made using recognised safeguards (e.g. UK Standard Contractual Clauses or adequacy decisions) to protect your data.

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9. Direct Marketing
We may send you updates about our services with your consent. You may unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

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10. Data Security and Storage
We store data securely using:

Encrypted systems and secure servers

Restricted access for authorised personnel only

Regular monitoring and threat protection

We retain data only for as long as necessary or required by law, after which it is securely destroyed or anonymised.

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11. Accessing or Correcting Your Data
You have the right to:

Request a copy of your personal data

Ask us to correct, update, or delete data

Withdraw consent at any time

Object to processing or request data portability

To make a request, contact us at:
📧 TBC
📍 Birchwood Way, Cotes Business Park, Somercotes, Alfreton DE55 4QQ

We aim to respond to all requests within 10 working days.

 

12. Anonymity
You can contact us anonymously. However, without key information, we may not be able to offer our services effectively.

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13. Complaints
If you’re concerned about how we process your data, please contact us directly. If you’re not satisfied, you can contact the UK’s Information Commissioner’s Office (ICO):

📞 0303 123 1113

📧 casework@ico.org.uk

📍 ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

🌐 www.ico.org.uk

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14. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly. The last update was made on 15/07/2025.

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